By the Biro Hair Replacement team · Published October 17, 2026 · Last updated October 17, 2026
Short answer: Buying a hair system online in Canada works like any other online order: you choose the system, enter your size and color, pay, and receive it by courier. At Biro Hair Replacement the price already includes shipping and customs, we ship across Ontario and the rest of Canada, and standard orders can be returned within 30 days. Custom orders cannot be returned.
Many people feel nervous about buying a hair system online. It is a personal product, you cannot try it on in a store, and you want to be sure you will receive what you ordered. Those worries are fair. The good news is that buying online can be simple and safe when you know what to look for. This guide explains the whole process in Canada, from choosing a system to the day the parcel arrives, and lists the checks that protect you.
We are Biro Hair Replacement, the online store of Biro Hair Studio in North York, Toronto. Our address is 250 Sheppard Ave E, Unit 203, North York, ON. We sell men's hair systems, women's toppers and extensions, and we are open Monday to Sunday, 9 AM to 5 PM Eastern.
Why do people buy hair systems online?
People buy online for privacy, choice, convenience and price comparison. You can browse at home, read about each base and hair type, compare options side by side and ask questions without pressure. If you live outside a big city, ordering online also gives you access to products you may not find locally.
The trade-off is that you must get the size, color and density right yourself, with help. That is why we have written guides such as how to measure your head for a hair system, how to choose hair system color and how to choose hair system density.
What are the pros and cons of buying online?
Online buying is private and convenient, but you cannot try the piece on first, so preparation matters.
| Pros | Cons |
|---|---|
| Private, no pressure | No try-on before you pay |
| Wide choice of bases and sizes | You must measure and match color yourself |
| Easy to compare prices and details | Shipping time before you can use it |
| Delivery to your door | Custom orders cannot be returned |
You can lower the cons with good photos, careful measuring and a short chat with the seller before you buy.
How does ordering a hair system online in Canada work?
You pick a product, choose your options, pay at checkout, and your order is prepared and shipped by courier. The steps are:
- Choose the type. Decide on a men's system, a topper or extensions. Start with our men's collection, women's topper collection or hair extensions.
- Select your options. Pick the size, color and any other choices on the product page.
- Ask if unsure. Message us before you pay if you want a second opinion.
- Pay. Check the total at checkout. Our prices include shipping and customs.
- Wait for confirmation and tracking. You will get an email confirming your order.
- Receive and inspect. Open your parcel, check the item against your order and contact us if anything is wrong.
For a full walkthrough of the process, see our step-by-step guide on how to order a hair system online.
Where do we ship in Canada?
We ship to Ontario and to the rest of Canada. That includes the Greater Toronto Area and every other province and territory we are able to serve through our courier partners. Delivery times depend on where you live and on how long it takes to prepare your order. For details, read our shipping policy.
If you are in the Toronto area and would like in-person help, you can also visit our sister business. Biro Hair Studio is in North York, and it offers in-person consultations. This blog is about the online store, so for studio services please see the Biro Hair Studio website.
Are shipping and customs included in the price?
Yes. The price you see on our store includes shipping and customs. This is an important difference. Some online sellers show a low product price and then add shipping, duties or brokerage fees at the door. That can turn a bargain into an expensive surprise. With our pricing, the checkout total is the total you pay.
Even so, always check the final total at checkout, wherever you buy. Look for three lines: the product price, shipping and taxes. Ask the seller if anything is unclear.
What should you check before buying a hair system online?
Check the base type, hair type, size, color, price, shipping terms, return policy and how to reach the seller. A trustworthy seller makes all of these easy to find.
| What to check | Why it matters |
|---|---|
| Base type and hair type | Decides look, comfort and durability. See base types explained |
| Size and measurements | A wrong size is the most common reason for a poor fit |
| Color and density | They decide how natural the system looks |
| Price and what it includes | Shipping and customs can change the real cost |
| Return policy | Know what you can send back and when |
| Contact options | You may have questions before and after you buy |
| Real photos and descriptions | Clear details are a sign of a transparent seller |
For a longer checklist, see how to tell if a hair system is good quality.
How do you pay, and what about taxes?
You pay at checkout with the payment methods shown there, and the total shows any taxes that apply. Prices are in Canadian dollars. Tax rules depend on your province, so check the total at checkout before you confirm. If you have a question about a charge, contact us before you pay. Our payment policy has more detail.
What are the return rules?
You can return a standard order within 30 days, but custom orders cannot be returned. A custom order is a system made to your own specifications, so it cannot be resold. Because of this, take extra care with sizes, colors and options before you order anything custom. Read the return policy in full before you pay.
Returned items should be unused and in their original condition. If something arrives damaged or is not what you ordered, contact us right away with photos so we can help.
What is a custom order and when should you use one?
A custom order is a hair system made to your own size, shape, color or other details. It is useful when standard sizes do not fit your thinning area or when you need a specific color or hairline. Custom work takes longer and costs more, and it is final once ordered. Use the custom order inquiry page so we can confirm every detail with you first.
How long does delivery take?
Delivery depends on your location and on whether the order is standard or custom. Standard items are prepared and sent first, and custom items need extra production time. Check the shipping policy and product page for current timings, and contact us if you need something by a certain date. We would rather tell you the real timing than promise a date we cannot meet.
Is it safe to send photos and measurements?
Yes, if you send them to the seller you are buying from, through official contact channels. Photos help us confirm color, density and size. Send them through our contact page or our WhatsApp number, +1 647 231 5266. We use them only to help you choose.
How do you get a good fit when buying online?
Measure carefully, photograph your hair in daylight, and ask for a second opinion.
- Measure the area to cover using a soft tape. Follow our measuring guide.
- Take photos from the front, the top, the back and the sides in natural light.
- Note your hair color, texture and how much gray you have.
- Decide how you will attach and care for the system. See how to attach and remove a hair system and how to care for a hair system.
How do you avoid online buying scams?
Buy from sellers with a real address, clear policies, real product photos and a way to talk to a person. Be careful with sellers who only use social media, push you to pay outside the store, or promise results that sound too good. A legitimate store will have a checkout, written policies and contact details that you can verify. Our store lists its address as 250 Sheppard Ave E, Unit 203, North York, ON, and its phone number as +1 647 231 5266.
What should you do when your order arrives?
Check it right away, compare it to your order, and try it on gently before you cut or style anything. Do not trim, cut or colour a hair system until you are sure it is right. If you have questions about fitting, contact us before making any changes. Good first-time habits are covered in 9 hair system buying mistakes.
Buying a hair system online in Canada: frequently asked questions
How does buying a hair system online in Canada work?
You choose a system and options, pay at checkout, and receive it by courier. Our prices include shipping and customs, and standard orders can be returned within 30 days.
Do you ship across Canada?
Yes, to Ontario and the rest of Canada. See the shipping policy for details.
Do I pay customs or duties on delivery?
No. Our prices include shipping and customs.
Can I return a hair system bought online?
Standard orders can be returned within 30 days. Custom orders cannot.
How do I know which size to order?
Measure your thinning area and send us photos. We will help you confirm the size.
Is it safe to buy a hair system without trying it on?
It is safe when you choose carefully, buy from a seller with clear policies, and ask for help before paying.
How long does delivery take?
It depends on your location and whether the order is custom. Contact us for current timing.
Can I speak to someone before I order?
Yes. Message us on WhatsApp at +1 647 231 5266 or use the contact page.
Related: buying from the United States
If you are reading from the USA, see buying a hair system online in the USA for details about shipping from Canada and delivery.
Ready to order?
Start with our full collection and contact us with any questions.
About the author: Written by the Biro Hair Replacement team, the online store of Biro Hair Studio in North York, Toronto.